Refer this article to further troubleshoot scan quality issues with your printer. Update the printer firmware using this link: Click Here If the issue still persists update the printer firmware and check if it helps. Reconnect the power cord to the rear of the printer. Slide in the paper width guides until they are snug against the paper.ĭo not push the paper width guides in so far that they bend the paper. Gently slide the document into the printer as far as it can go. Reload the original document print side up in the document feeder tray. Leave the ADF cover open for two minutes to allow the paper pick rollers and separator pad to dry. Use the damp cloth to wipe any residue off the paper pick rollers and the separator pad. Lightly dampen a clean, lint-free cloth with filtered or distilled water, then squeeze any excess liquid from the cloth. Remove the original document from the ADF.ĭisconnect the power cord from the rear of the printer.įind the paper pick rollers and the separator pad inside the ADF.įigure : Example of the paper pick rollers and separator pad in a LaserJet printerįigure : Example of the paper pick rollers and separator pad in a OfficeJet printer The location of the ADF rollers might be different depending on your printer, but the following steps still apply.Ī clean, lint-free cloth, or any cloth that does not come apart or leave fibersĭistilled, filtered, or bottled water (tap water might damage the printer) Open the ADF, then clean the ADF rollers and separator pad. If your printer has an automatic document feeder (ADF), dust or paper residue on the rollers or separator pad inside the ADF can result in scan quality issues. The printer scans the item, then a preview of the scan displays in HP Scan.ĩ.If necessary, double-click the thumbnail image of the scanned item, then change any additional settings.ġ1.Select the folder you want to save the scan to, change the File name if necessary, confirm the file type in the Save as type menu, then click Save.Ĭlean the automatic document feeder (ADF) rollers For example, the PDF File type is only available for document scans.Ħ.Select Show scan preview or Show Viewer After Scan to preview and make additional edits to the scan before saving it.ħ.Click Advanced Settings or More to change settings such as quality, color, and default scan destination folder. Change any of the shortcut default settings on the right side of the window, if necessary.Īvailable settings change depending on if you are scanning a document or photo. Click one of the shortcuts that matches the file type and resulting action you want.ĥ. Click Scan, then click Scan a Document or Photo.Ĥ. Search Windows for your printer model, then click the printer name in the list of results.ģ. Load the item on the scanner glass, in the document feeder slot, or in the automatic document feeder (ADF), depending on your printer type and features.ĭo not load photos in the ADF to prevent damage to the photos and the printer.Ģ. Have you installed full feature printer software on your PC?Ĭhange the scan settings with HP Printer Assistant.ġ. Have you tried scanning from a different application? I understand you have scan quality issues on your printer.ĭid you make any changes to your printer?ĭoes the issue persist when you make a copy from your printer? Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.
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